Return and Refund Policy

 This Return Policy (“Policy”) is an effort by [MDI Gems] (“Company”) to continuously provide the signature, quality customer service that its patron has loved them for. This Policy will provide the Company’s employees, staff, and even the customers themselves, the procedures, guidelines, limitations, and legal considerations about the management of returned products in cases of issues regarding quality, refund, and other exchanges of unintended or unwanted products and goods.  

Scope and Limitations This Policy will help and guide the Company’s employees, staff, and even the customers themselves, in the procedures, guidelines, limitations, and legal considerations on the management of returned products in cases of issues regarding quality, refund, and other exchanges of unintended or unwanted products and goods (“Items”). Moreover, this policy will cover all the items, perishables and non-perishables alike, sold by the Company; and are subject and limited to the items’ warranty period and condition upon return. 

Provisions 

DEFINITION OF TERMS PERISHABLES - Items with limited shelf life, such as foods, beverages, medicine, etc. 

NON-PERISHABLES - Items with longer, in some cases, unlimited shelf life; such as electronic appliances, hardware, etc. 

WARRANTY PERIOD - the period that warrants free repair and adjustment services in case of a malfunction occurred under normal use that has followed instruction manuals. 

ITEM RETURN, REFUND, AND EXCHANGE - Items purchased from the Company can be returned, exchanged, or refunded within 30 days from the date of purchase. Customers must present the Item’s receipt or other proof of purchase to the officer-in-charge before a refund or exchange will take place. Items returned without a purchase receipt, beyond the return period, or in a condition beyond normal wear and tear will not be eligible for exchange or refund. 

 EXCHANGE - Item exchange only applies to Items returned due to mistakes, unintended purchases, damages and defects on the item, or the expiration of an item upon purchase. Returned items for exchange will undergo a strict process of assessing its condition before a replacement will take place. Items will unavailable replacement items will be automatically refunded. 

REFUND - Refunds only apply to Items returned and where product exchange is impossible due to the unavailability of similar items. No refunds should be made without assessing or ascertaining the condition of the returned item or the availability of a replacement item by the officer-in-charge. 

SERVICE WARRANTIES - Items purchased from the Company can be returned for availing service warranties extended by its manufacturers. Customers must present the Item’s receipt and warranty certificate to the officer-in-charge. Items returned beyond their warranty periods, without warranty certificates, or presented in a condition beyond its normal wear and tear will not be accepted. 

CONDITION OF THE RETURNED PRODUCT - All Items subject to this Policy must be returned in its normal packaging condition or an unused condition if purchased with damages or defects. Items returned for availing service warranties should be returned in a condition as specified in their user manuals. The condition of all returned items will undergo a strict assessment process by the officer in charge. 

GOVERNING LAW - This policy is drafted and created by the management team of MDI Gems under Michigan State laws governing Item Return and Refund Policies. 

Contact Details
Please contact us if you have any questions or concerns. 

P.O.Box 1331 

Troy, MI 48099 

returns@mdigems.com

248.895.3558

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